Refund and Returns Policy

Every InnerEtched crystal is custom-made from your photo, so our policy works a little differently from stores selling off-the-shelf goods.

Personalized items
Because each crystal is made to order from your photo, we cannot accept change-of-mind returns or exchanges once engraving has begun. You can change or cancel your order free of charge at any time before you approve your design.

Damaged, faulty, or not as described
If your crystal arrives damaged or faulty, or doesn’t match the design you approved, contact us within 30 days of delivery at support@InnerEtched.com with a photo of the issue. We will make it right — repair, replacement, or a full refund. You don’t need to ship a damaged item back unless we ask you to.

Refunds
Approved refunds are issued to your original payment method, and we’ll confirm by email once your refund has been processed.

Questions
Email support@InnerEtched.com or call (707) 646-9716 — we’re happy to help before you order, too.